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FAQ

Most frequent questions and answers

To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You’ll reach a log in page where you need to log in your account using your Username and Password. If you don’t have an account created yet, you need to register an account before you proceed your payment.
  4. You’ll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you’ll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.

Durra online store offers FPX is reliable internet based payment gateway that allows real-time payments for online purchases hassle free or bill payments using your Savings / Current account or even Credit Card 

Log-in your account → Click on “Edit Profile” → Edit your account information and Shipping address here.
  1. Click on “Forgot Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification email will be sent to you. Once you have received the email, you will be need to click on the link given to retrieve new password.
All products transaction currency will be done in Ringgit Malaysia.

Delivery usually will takes about 3 to 7.

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